Support

Questions, answered

Most things about Sift are covered below. Anything else, we’re a real, small team and we read every email.

How do I use it?

Find a post you're curious about, tap Share, then choose Sift. Type your question (or tap a suggestion), send it, and go back to what you were doing. You get one notification with the answer, and what it's based on. Sift waits up to 45 seconds to send a good answer instead of a weak one.

Which apps work?

TikTok, Instagram, YouTube, Facebook, Reddit, X, Threads, LinkedIn, Bluesky, and Snapchat Spotlight. If a link isn't from one of those, Sift tells you right away instead of leaving you waiting.

Does Sift work on Threads, Bluesky, LinkedIn and Snapchat?

Yes. Threads, Bluesky, LinkedIn and Snapchat Spotlight work the same way as the rest: share the post to Sift and ask. If a post has no comments or they're turned off, Sift says so.

Where do answers come from?

From the post and its comments: the comments, the caption, the transcript and the post info. Fact-checks and Sift+ web answers also use reputable sources beyond the post. Source links people share in the comments show up as tappable links, so you can check them yourself.

Is it a fact-check?

Partly. Sift shows what commenters say, including the debunks and the sources they link, and Sift+ web answers check reputable sources beyond the post. Treat any answer as a lead worth checking, not the last word. “Is this real or AI?” also looks at the actual frames of the video, not just what people say about it.

Why is it taking so long?

Most answers arrive in under 20 seconds. Fact-checks and “real or AI?” take longer because Sift reads sources beyond the post and looks at the video itself — up to about a minute. Posts with thousands of comments can take longer too. You can leave the app; Sift sends one notification when the answer is ready.

Why did Sift refuse to answer?

Sift answers almost everything. It won't name a private person from how they look, help find where someone is, or answer about a child. If it refuses, it says why, and you can ask something else about the same post.

Can I paste a link instead of sharing?

Yes. Copy the post’s link, open Sift, tap the + at the top and paste it in. On iPhone you can also add the Sift Shortcut and double-tap the back of your phone to ask about whatever is on screen.

How do I report a wrong answer?

In the app, tap the thumbs-down next to “Right?” under the answer and say what was wrong. On a shared answer page, tap “Report this answer” and pick why — it’s hidden right away while we take a look. You can also write to ayden@yardura.com.

Why did Sift say it can't tell?

Because nothing it could read settled the question, or the sources disagreed. Sift would rather say “can't tell”, or show that an answer is disputed, than guess. It shows the closest comments it found, so you can judge for yourself.

Why did I get “nobody answered”?

Sift doesn't guess. If none of the top comments named a real answer to your question, it says so plainly and shows you the closest comments it found. You can ask a follow-up or tap to dig deeper.

What does Sift+ add?

More answers a day, a deeper read when the top comments miss it, the whole transcript of long YouTube videos, web search when the comments go quiet, unlimited alerts so you hear when someone answers (everyone gets one free), unlimited follow-ups, and “Check harder” on real-or-AI answers. Current prices are on the Sift+ screen in the app.

What if I run out of answers?

You get 5 free answers a week, on a rolling 7 days: each one comes back 7 days after you used it. When you're out, you can get Sift+, or save the post and your question for later, and Sift will let you know when your answers are back.

Does Sift tell me who people are?

No. Sift never names a private person, and it doesn't answer posts that are for adults only.

How do I cancel Sift+?

Sift+ is billed through the App Store or Google Play, so cancel it there: on iPhone, open Settings → your name → Subscriptions; on Android, open the Play Store → Payments & subscriptions. Cancelling stops the next renewal. You keep Sift+ until the current period ends.

How do I delete my data?

In Sift, go to You → Delete my data. This removes your account, your questions, your answers, and your notification token right away, and clears what Sift saved on your phone. The privacy page lists the one scrambled code Sift keeps so deleting can't reset your free answers.

Still stuck? Write to ayden@yardura.com and we’ll get back to you.